FAQ

🌿 Product Quality & Materials

Q: What materials are used in your handmade jewelry?
A: Each handmade piece is crafted with care using a mix of woods, metals, fabrics, and decorative elements. Most of the earring hooks and hardware I personally purchase are lead-free and nickel-free. If a specific pair is made with different materials, it will be noted on the product page.

Q: Are all items hypoallergenic?
A: My handmade items typically use hypoallergenic findings. However, sensitivity varies from person to person. If you have severe metal allergies, please reach out before ordering and I can let you know the best options.

Q: What about the drop-shipped items?
A: Items that are drop-shipped come pre-manufactured and may use a variety of metals. Because these materials can vary, I cannot guarantee they are fully hypoallergenic. Customers with strong sensitivities should use caution.

🛍️ Orders & Processing

Q: How long does it take to process my order?
A: Handmade items usually require 2–5 business days for processing before shipping. Drop-shipped items may process within 2–3 business days, depending on availability.

Q: Can I modify or cancel an order?
A: If the order has not been shipped or started, I can usually make adjustments. Contact me as soon as possible using the “Contact Us” page.

🚚 Shipping

Q: How long does shipping take?
A:

  • Handmade items: Typically 3–7 business days within the U.S.

  • Drop-shipped items: Shipping time varies by item and supplier but generally 7–14 business days.

Tracking information will be emailed once your order ships.

💎 Handmade Jewelry Questions

Q: Are handmade pieces exactly the same as the photos?
A: Each piece is individually created by hand, so slight variations in color, grain, or shape may occur—this is part of the charm and uniqueness of handcrafted jewelry.

Q: Are the earrings heavy?
A: Not at all. Every pair is designed with comfort in mind. Weight details will be added to each product listing as we update the store.

📦 Returns & Exchanges

Q: Do you accept returns?
A: Yes — returns are accepted on unused, unworn items within 14 days of delivery. Custom pieces and earrings for hygiene reasons are final sale. See the full Return Policy for details.

📬 Contact & Support

Q: How can I reach you?
A: You can use the Contact Us page at any time. I typically reply within 24 hours.

🎁 Rewards & Loyalty Program

Q: Do you offer rewards or points?
A: Yes! You can earn points through purchases, referrals, and special promotions. Visit the Rewards page to learn more.

🧼 Care Instructions

Q: How do I care for my jewelry?
A:

  • Keep dry and avoid lotions or perfumes.

  • Store in a soft pouch or jewelry box.

  • Wipe with a dry cloth after use.

Following these steps helps preserve the beauty of your pieces.