Royal Creations by Acacia

Return, Refund & Cancellation Policy

Effective Date: October 12, 2025

Thank you for shopping with Royal Creations by Acacia! We appreciate your business and are committed to providing quality merchandise and a positive shopping experience.

Please review our return, refund, and cancellation policy carefully before placing your order.

1. Made-to-Order and Custom-Printed Merchandise

Many of our products, including T-shirts, sweatshirts, hoodies, seasonal apparel, and specialty designs, are produced specifically for each customer after an order is placed.

Because these items are made to order rather than maintained in inventory, all made-to-order and custom-printed merchandise is considered FINAL SALE once production begins, except where the merchandise arrives defective, damaged, incorrect, or a return or refund is otherwise required by law.

We do not accept returns, exchanges, or refund requests for made-to-order merchandise due to:

• Changes of mind or personal preference.
• Incorrect sizes, colors, or styles selected by the customer.
• Accidental purchases after production has begun.
• Event or holiday dates approaching or passing.
• Minor color variations resulting from differences in screen displays or normal printing processes.
• Failure to review product descriptions, sizing information, or estimated shipping times before purchasing.

Customers are encouraged to carefully review product details and sizing charts before completing their purchases.

2. Order Cancellations

We understand that circumstances may change after an order is placed.

Cancellation requests must be submitted as soon as possible by emailing Royalcreationsbyacacia@gmail.com.

Orders may be submitted to production shortly after payment is received, including through automated fulfillment systems.

Before production begins:

We will make every reasonable effort to accommodate cancellation requests received before an order enters production. If cancellation is successfully completed, a full refund will be issued to the original payment method.

After production begins:

Once production has started, orders generally cannot be canceled, modified, or refunded for a change of mind.

A cancellation request is not considered approved until written confirmation has been provided by Royal Creations by Acacia.

These restrictions do not affect any cancellation or refund rights provided by applicable law.

3. Seasonal, Holiday, and Special Event Merchandise

Products designed for religious celebrations, Feast days, holidays, special occasions, and limited-time events are considered seasonal merchandise.

When produced on demand, these products are final sale once production begins, subject to the defective merchandise exceptions and applicable legal rights described in this policy.

Customers are responsible for placing orders sufficiently in advance of their desired event dates.

Shipping and delivery estimates are not guaranteed arrival dates unless expressly confirmed by Royal Creations by Acacia.

We encourage customers to order early to allow sufficient time for production and shipping.

4. Returns of Non-Custom Merchandise

Certain ready-to-ship products, accessories, and other non-custom merchandise may qualify for returns.

Eligible items may be returned within 14 calendar days of confirmed delivery, subject to the following conditions:

• The merchandise must be unused, unworn, and in its original condition.
• Original tags, accessories, and packaging must be included when applicable.
• Proof of purchase is required.
• The return must be requested and approved before the merchandise is shipped back.
• Approved returns must be shipped within 14 days of return authorization.

Customers are responsible for return shipping costs when returning eligible merchandise because of a change of mind or personal preference.

Original shipping charges are nonrefundable for these voluntary returns.

Personalized products, made-to-order apparel, digital products, gift cards, and items identified as final sale are not eligible for change-of-mind returns.

5. Damaged, Defective, or Incorrect Merchandise

We take pride in the quality of our merchandise and want every customer to receive the correct items in satisfactory condition.

If your order arrives damaged, defective, or incorrect, please contact us within 30 calendar days of delivery.

Include the following information:

• Your order number.
• A description of the issue.
• Clear photographs showing the defect, damage, or incorrect merchandise.
• Photographs of the packaging, if the issue involves shipping damage.

Once your claim is reviewed and verified, we will offer an appropriate resolution, which may include a replacement, exchange, or refund at no additional cost to you.

Customers will not be responsible for return shipping charges resulting from verified fulfillment errors or defective merchandise.

Please do not discard affected items or return them without receiving instructions.

This reporting period does not limit any rights or remedies available under applicable law.

6. Exchanges

Because our custom-printed apparel is produced specifically for each order, we cannot offer exchanges for incorrect sizes or colors selected by the customer once production begins.

We strongly encourage customers to review the sizing charts and product descriptions before purchasing.

Exchanges for ready-to-ship, non-custom merchandise may be considered when the original item meets our return eligibility requirements and the requested replacement is available.

Defective or incorrect merchandise will be handled according to Section 5.

7. Refund Processing

Once an eligible return is received and inspected, we will notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method.

We aim to process approved refunds within five business days. Financial institutions and payment providers may require additional time for the credit to appear.

When applicable law requires a shorter refund deadline, that deadline will apply.

Refunds will not be issued for merchandise excluded under this policy unless an exception is approved or a refund is required by law.

8. Shipping and Delivery

Many products are manufactured and shipped by third-party production and fulfillment partners.

Production and shipping times vary based on product availability, order volume, fulfillment location, and shipping carrier.

Customers will receive tracking information when available.

If we are unable to ship an order within the stated shipping timeframe, we will provide the customer with the appropriate delay notice and the option to agree to a revised shipping date or cancel for a refund, as required by law.

Royal Creations by Acacia cannot guarantee delivery by a specific event date unless that commitment has been expressly made.

9. Incorrect Shipping Addresses and Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please contact us immediately if you discover an address error.

We will attempt to correct the information before fulfillment, but changes cannot be guaranteed after production or shipping has begun.

If an order is returned as undeliverable because of an incorrect address provided by the customer, additional shipping charges may apply for reshipment.

Refunds or replacements for undeliverable orders will be evaluated according to the circumstances and applicable law.

10. How to Request a Return or Report an Issue

Please contact:

Royal Creations by Acacia

Email: Royalcreationsbyacacia@gmail.com

Include your order number and a brief explanation of your request.

For authorized USPS returns, our mailing address is:

Royal Creations by Acacia
P.O. Box 511
Marrero, LA 70073
United States

Please wait for return authorization and instructions before mailing merchandise. Some authorized returns may require a different return address.

Do not send merchandise directly to a manufacturer or fulfillment provider unless specifically instructed.

11. Customer Satisfaction and Policy Exceptions

At Royal Creations by Acacia, we value our customers and strive to handle concerns fairly, respectfully, and professionally.

Requests for exceptions may be reviewed individually; however, approval is not guaranteed.

Any voluntary exception granted for one order does not automatically establish an exception for future purchases.

Nothing in this policy limits rights or remedies that customers are entitled to under applicable consumer protection laws.

12. Policy Updates

Royal Creations by Acacia reserves the right to update or modify this policy as business operations evolve.

Updated terms will apply prospectively to purchases made after the revised policy becomes effective.

Orders placed before a policy update remain subject to the applicable terms at the time of purchase and any governing legal requirements.

Thank you for supporting Royal Creations by Acacia. We appreciate the opportunity to serve you with quality merchandise, creativity, and care.